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Brickbats & Bouquets

We will not be satisfied with our service if you are unhappy with our work for any reason.

If you have a complaint about any aspect of our service, please let us know so that we can rectify the problem immediately and take steps to avoid any recurrence.

We have a formal complaints procedure which requires us to address all problems raised by clients in a fair and considerate manner. But if you are not satisfied with the way we deal with your complaint, you may refer the matter to the Society of Will Writers who may be able to assist you. We will provide more information about this when we respond to your complaint.

To lodge a complaint with us, please contact us by telephone, email or post.

Tel. 0116 292 9740

Email: complaints@plannedestates.co.uk

 

Post:

Planned Estates

11 The Morwooods

Oadby

Leics.

LE2 5ED

On the other hand, if you feel our service deserves commendation, please do let us know. A little bit of praise goes a long way.

If you would like to tell the Society of Will Writers about your dealing with us, please complete the SWW Customer Satisfaction Form or write to the Society at the following address (no stamp necessary):

The Society of Will Writers,

Freepost RTCL-BRSH-SCZT,

Chancery House,

Whisby Way,

Lincoln,

LN6 3LQ

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0116 271 5758

enquiries@plannedestates.co.uk

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